Frequently Asked Questions

1. Product Selection

1. How do I choose a jersey design?
2. How do I inform you about the required deployment of sponsors’ logos?
3. In what format should I send the logos that need to be printed on the jerseys?
4. I am not satisfied with a ready color variations of designs, what should I do?
5. Can I suggest my own design?
6. Can you make jerseys according to an old jersey pattern I will send to you?
7. What should I do when requesting printing the names on the jerseys?
8. How do I find out the correct size of the jerseys?
9. How do I inform you about the required jerseys’ sizes?
10. Where can I find information on materials used?
11. Can I get samples of material used?
12. Do you produce jerseys also in the women’s design?
13. What are the minimum numbers of products for production?
14. Does the number of advertisements and inscriptions affect the resulting price of the jersey ?
15. Does additional numbers on the sleeves affect the resulting price of the jersey?
16. If I need to reprint other jerseys, do you offer this option?

2. Order

1. How do I find out the exact price of jerseys?
2. I have received from you graphic design proposal that meets my ideas. What should I do now?

3. Delivery

1. When the jerseys enter the production?
2. What is the delivery time?
3. I need to have delivered the jerseys in the shorter term because of.., is it possible to agree on a faster production?
4. Can I choose the delivery method?
5. Is the postage included in the price of jerseys?
6. How can I pay for the jerseys?

7. Do you deliver the jerseys to Slovakia?

4. Production Technologies

1. What is the dye sublimation printing?
2. What are the advantages of sublimation printing?
3. What is the lifespan of jerseys’ printing?
4. Is it possible for printing on jerseys printed by sublimation technology to damage in the course of the time, fade, wash out, blurr?

5. Complaints

1. I am not satisfied with the quality of the supplied jerseys, what should I do?


1.1 1.1 How can I choose a jersey design?

In the sport category, you can choose from two options. Select the design or suggest your design.
Under the select the design option, you will find ready-made designs for your inspiration, from which you can choose the one that is closest to your idea (any of these designs can be further customized according to your requirements). After selecting the design, you will enter a simple form, where you can also add the logos required for the jerseys in addition to filling in the contact details.
In the note, please describe the required logos deployment.You can also attach additional requests or comments to our designer. The whole process of selection and sending the design is simple, intuitive and takes you to the minimum time. You will receive a confirmation at e-mail stated in the application and a number that you use during additional communication.
Under the suggest the design option, you will find a configurator in which you can try to design your jersey on your own. Simple, intuitive operation takes you through the selection of the desired product and its available variants (selection of patterns, collars, color combinations and number fonts)up to a simple form where, besides filling in the contact details, you can also attach the logos required for the jerseys.
In the note, please describe the required logos deployment.You can also attach additional requests or comments to our designer. The whole process of preparation and sending the design is simple, intuitive and takes you to the minimum time. You will receive a confirmation at e-mail stated in the application and a number that you use during additional communication.

You can also send us a prepared draft that our designers will more or less complete as required, professionally process and prepare for production in cooperation with you. Simply draw your idea on paper, scan it and send it to us by e-mail.

After receiving the graphical design and price calculations, you can decide whether to complete and submit the binding order.

1.2 How shall I inform you about the required deployment of sponsors’ logos?
When selecting the design of the jersey on our web site, you can describe the location of the logos to the note, or send the description separately by e-mail.

1.3 In what format should I send the logos that need to be printed on the jerseys?
We need logos in vector format: ai (adobe ilustrator), cdr (Corel Draw). If you have it in jpeg format or bmp, they must be saved in a minimum resolution of 300 dpi.

1.4 I am not satisfied with a ready color variations of designs, what should I do?
If you would like a ready-made design, but you need to adjust the colors according to your club’s colors, just write a precise color requirement (CMYK, PANTONE) or contact us to agree on further procedure.

1.5 Can I suggest my own design?
Yes, if you have this option, you can also send us a prepared draft that our designers will more or less complete as required, professionally process and prepare for production in cooperation with you. Simply draw your idea on paper, scan it and send it to us by e-mail. Our graphic designer shall prepare the draft based on it.

1.6 Can you make jerseys according to an old jersey pattern I will send to you?
Yes, this is a process often used by our customers.

1.7 What should I do when requesting printing the names on the jerseys?
You can use the “final order” form that can be found in the upper menu, in the Orders tab. Please carefully fill in the necessary data for each jersey in it. You can also send a list of players’ names with the desired numbers and jersey sizes to each number by e-mail in a separate file – excel, word.

1.8 How do I find out the correct size of the jerseys?
In the main menu above, under the Information tab, select the “size tables” and, depending on the sport you want, move to the appropriate table where you will find everything you need. The reference to the size tables can also be found on every page of individual products in the lower section, next to other information about the materials. If necessary, we can lend you the size patterns of the jerseys.

1.9 How do I inform you about the required jerseys’ sizes?
You can use the “final order” form that can be found in the upper menu, under the Order tab. Please carefully fill in the necessary data for each jersey in it. You can also send a list of players’ names with the desired numbers and jersey sizes to each number by e-mail in a separate file – excel, word.

1.10 Where can I find information on materials used?
In the main menu above, under the Information tab, select the “Materials” and, depending on the sport you want, move to the appropriate page. A link to a page with a detailed description of the materials can also be found on every page of individual products in the lower section under the list of used materials. You will get it after clicking “More information here”.
Ano, v případě zájmu Vám rádi pošleme vzorky materiálů používaných k výrobě dresů pro sport dle Vašeho výběru.

1.11 Can I get samples of material used?
Yes, in the case of interest, we can send you the samples of the materials used in the manufacture of jerseys for sport according to your choice.

1.12 Do you produce jerseys also in the women’s design?
Yes, in choosing the pattern, you have the possibility to choose the women’s pattern that is anatomically adapted to the female body. If you do not choose the design using our web site, just let us know about the request for a women’s pattern.

1.13 What are the minimum numbers of products for production?
The minimum number for jersey production is 5 pieces, minidressers 30, sublimation scarves 5. This restriction, of course, does not apply to the production of goalkeeper’s jersey produced in addition to a players’ set of jerseys. In the event of a request for clarification of the smaller number of products ,please contact us, we will be glad to help you with the current possibilities.

1.14 Does the number of advertisements and inscriptions affect the resulting price of the jersey?
No, these prices are final, including all required inscriptions, numbers, logos, advertisements, and they also include all the color combinations of your choice.

1.15 Does additional numbers on the sleeves affect the resulting price of the jersey?
No, the prices quoted are final, including any amount and size of the numbers.

1.16 If I need to reprint other jerseys, do you offer this option?
Yes, we offer this possibility at any time in the future, without a time limit. We guarantee the jersey printing in a completely identical colors. In this case, the production date is solved individually, taking into account the current situation in the production. We cannot guarantee additional production in standard manufacturing dates. We recommend to think well in advance about completion of the set of jerseys.

2.1 How do I find out the exact price of jerseys?
In the upper menu, you will find the “Pricelists”, after clicking you will go to the page where you choose the appropriate pricelist according to the sport you want. In the price list, you can find the appropriate price according to the required material, the requirement for long or short sleeves, collar type. Of course, you can contact us at any time and we will prepare a quote for you according to your requirements.

2.2 I have received from you graphic design proposal that meets my ideas. What should I do now?
Please confirm by e-mail that you agree with this proposal. From our website, download the order form, which is on the upper menu, under the Order tab, under the name “Final Order”. Fill it in and send us back. After receipt of the final order, we will inform you about the inclusion of the order to the production and on the basis of the actual situation, on the preliminary completion date of manufacture.

3.1 When the jerseys enter the production?
We place the order for production immediately after approval of the correction and receipt of the final order.

3.2 What is the delivery time?
The delivery period for the order is 2 – 3 weeks after the correction has been agreed and subsequently submitted order according to our order form. The delivery period may change depending on the current situation in the manufacture. Please check aforementioned contacts to find out the current situation in the manufacture. It is possible to choose an express delivery depending on the actual quantity of orders after the previous agreement. The goods ordered from Bison may be supplied in the following ways:

  1. Personal purchase at company headquarters.
  2. Via mail – business package.
  3. Via postal courier.
  4. Via shipping companies.

3.3 I need to have delivered the jerseys in the shorter term because of.. , is it possible to agree on a faster production?
Yes, if possible, taking into account the current amount of production orders, we will be happy to meet your requirements.

3.4 Can I choose the delivery method?
Yes, you can choose from several modes of delivery: mail, postal courier, shipping companies. More information can be found in our terms and conditions, or we will be happy to advise you on contact.

3.5 Is the postage included in the price of jerseys?
No, the prices do not include transport costs. The amount depends on the delivery method that you choose.

3.6 How can I pay for the jerseys?
The produced jerseys can be paid: by cash on delivery, by transfer to our account. More information can be found in our terms and conditions, or we will be happy to advise you on contact.

3.7 Do you deliver the jerseys to Slovakia?
Yes, we deliver jerseys in all European states including Slovakia.

4.1 What is the sublimation printing?
This is one of the most advanced printing technology that allows you to perform any graphic requirements on the photo-quality to a lot of different materials. The basis is heat-chemical process that ensures color transfer to the material, i.e. the resulting image is not only on the surface, but it dyes the material in depth. The actual color transfer takes place under the influence of high temperature and pressure on a special press.

4.2 What are the advantages of sublimation printing?
Sublimation print transfers color to depth of material, therefore it is impalpable, extremely resistant to abrasion, sweat, washing and sunlight. It allows performance of any graphic requirements of excellent quality without limitation. The advantage is the possibility to use an unlimited variety of colors.

4.3 What is the lifespan of jerseys’ printing?
The print created by the sublimation method has a lifetime that is the life of the jersey itself.

4.4 Is it possible for printing on jerseys printed by sublimation technology to damage in the course of the time, fade, wash out, blur?
No, the color penetrates into the depths of material, which is due to the production technology, so the resulting print is extremely resistant against these effects.

5.1 I am not satisfied with the quality of the supplied jerseys, what should I do?
You can find all the necessary information on the “Complaints” page located on the top of the Orders tab.


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